Return/Exchange/Refund Policy

Return/Exchange/Refund Policy

At PetParadise, we are here to ensure that your shopping experience is enjoyable and secure. We hope you love your products, but we understand that in some cases, a return or exchange may be necessary. Here are our return and exchange terms:

RETURN/EXCHANGE GUARANTEE:

  • Items must be returned in their original packaging.
  • You must request a return within 30 days of delivery.
  • All return requests must be made via petparadise12354@gmail.com, and a Return Authorization Number (RAN) must be obtained.

Return Shipping Costs:

  • Return shipping costs are the customer's responsibility. Shipping fees are non-refundable.

Address Errors:

  • Please ensure your address is entered correctly when placing your order. We cannot offer refunds for errors caused by incorrect address information.

Delivered Orders:

  • If your order is marked as delivered but you do not receive it, we may reship the order, but we cannot offer a refund.

Delayed Orders:

  • We cannot refund orders that are trackable and still in transit, but we will assist you with any delay issues on a case-by-case basis.

This policy is designed to ensure you have a smooth shopping experience with PetParadise. If you need assistance, please reach out to us at petparadise12354@gmail.com.