Contact

Contact Us

Hello! Please read the following information before reaching out to our support team:

Our customer service hours are Monday - Friday, from 10:00 AM to 5:00 PM (GMT+3). Once your ticket is created, one of our customer service representatives will respond to your message within 24 - 48 hours during these hours.

For specific order inquiries, please be sure to include your order number, which you should have received via email.

If your question is related to shipping, please check our shipping times and FAQ pages:

View estimated shipping times here

View all frequently asked questions here

Please be patient, and we'll get back to you as soon as possible :)

Your friends,

• Petparadise